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Quality Policy
At KILKIN UPVC, our core commitment is to deliver excellence through superior product quality and unmatched customer satisfaction. For over a decade, we have set high standards in the UPVC industry, ensuring that all our windows and doors meet stringent technical and aesthetic benchmarks.
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We actively evaluate customer feedback and continuously improve our offerings through innovation and quality control. Our team is trained to uphold these standards, ensuring that even the smallest customer concern is addressed with urgency and care.
We believe that employee satisfaction is key to customer satisfaction. Our inclusive decision-making process ensures that team members are involved, empowered, and trained to deliver high-performance service. We promote teamwork, individual accountability, and a positive work environment that fosters growth and responsibility. To maintain our competitive edge, we follow a cost-conscious and efficiency-driven approach, constantly improving processes to offer better value without compromising on quality. Read More
We actively evaluate customer feedback and continuously improve our offerings through innovation and quality control. Our team is trained to uphold these standards, ensuring that even the smallest customer concern is addressed with urgency and care.
We believe that employee satisfaction is key to customer satisfaction. Our inclusive decision-making process ensures that team members are involved, empowered, and trained to deliver high-performance service. We promote teamwork, individual accountability, and a positive work environment that fosters growth and responsibility. To maintain our competitive edge, we follow a cost-conscious and efficiency-driven approach, constantly improving processes to offer better value without compromising on quality. Read More
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Environmental Policy
KILKIN UPVC is committed to environmental sustainability across all stages of production, installation, and support services. We adopt eco-conscious methods to minimize environmental impact, using materials and processes that align with modern environmental standards.
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Our environmental principles include:
- Full compliance with national environmental regulations
- Implementation and maintenance of the ISO 14001 Environmental Management System
- Efficient use of energy and natural resources
- Careful selection of raw materials to minimize negative environmental impact
- Reduction of waste, proper waste separation, and maximum recycling
- Ongoing employee training on environmental responsibility
- Transparency in our environmental procedures and open communication with the public
- Integration of environmental considerations into all new projects and investments
- Continuous improvement of our environmental performance and sustainability goals
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HR Policy
At KILKIN UPVC, our HR philosophy is based on the principle of:
“Creating impact through motivated, skilled, and high-performing teams.”
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We aim to:
- Inspire responsibility, initiative, and ownership among all employees
- Support personal development while fostering collaborative success
- Ensure every team member understands their role in achieving company goals
- Aligning roles with individual strengths for maximum impact
- Transparent and merit-based performance evaluations
- A safe, supportive, and engaging workplace environment
- Access to continuous training and development opportunities
- A fair and competitive compensation structure based on performance and value
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Customer Satisfaction Policy
Customer satisfaction is the foundation of everything we do at KILKIN UPVC.
We follow a customer-first approach focused on long-term relationships, tailored solutions, and responsive service.
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We continuously enhance our processes based on client feedback and industry trends to meet evolving expectations. Even the smallest issue is treated as an opportunity to improve.
Every customer review, suggestion, or complaint is seen as valuable input, helping us refine our products and services to better serve our clients.
Key aspects of our customer satisfaction policy include:
- Easy and open channels for sharing feedback and concerns
- Objective, fair, and confidential handling of all customer issues
- Regular reviews and quality checks to prevent future complaints
- Full transparency in customer interactions
- Commitment to resolving every concern with professionalism and care